La Abundancia

My order was 1 Coffee & 1 Arroz a la Valenciana (03/29/2024).
3/4 into my meal dirt and dust particles fell from the ceiling tiles on top of where I was sitting; on top of me, on top of my meal and coffee.
I got up and explained one of the female servers what happened.
I told her to go and see for herself the table where I was sitting.
I pointed to the dirt and dust particles on the table.
We both ran our hands and fingers on the table.
She was unfazed & unconcerned about the mishap and condition.
Her only response was "we don't have that here." I asked to speak to a manager or supervisor and was told there was none available.
I asked for a business card and I was told they had none.
I asked for their phone number so I can speak to some responsible person and I was told that she did not know it.
I was rudely told to Google the information if I wanted the phone number.
No professionalism, care or concern was ever shown, demonstrated or exhibited by anyone there.
This is a health and safety issue & concern that this establishment failed considerably not only to mediate but failed to apologize for and failed to satisfactory addressed.
I hope their security cameras will do all the talking.
They lost a loyal, respectful and humble customer.
No more for me.

Small colombian restaurant on a busy corner.
There is 2 separated section - one for food and another one for pastries.
Food looks groggy and greasy, like food were waiting too long for the eater and got tired. The pastries are traditional colombian selection in New York: pan de queso and buñuelos.
Pasties is ok, coffee is ok.
Everything is ok, just very plain and basic.
If you want to find something more tasteful, really abundant, try different places.

Owner response

Well to be honest the beef soup is amazing but the prices for a soup and withe rice is too expensive, that why I started to stop buying here, but it’s good just be advised that everything here is expensive.