Krystal

Name: Krystal
Address: 3029 Manchester Expy, Columbus, Georgia, 31909, US
Telephone: (706) 327-4830
Price range: $
Rating: 3.40

Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant

Krystal, located inside Peachtree Mall, offers a taste of classic American fast food with its signature cheese Krystals and hearty breakfast options. While the low prices entice many, recent diners have expressed frustration over service delays, with reports of slow order fulfillment and inconsistent customer care. Despite the restaurant's dated decor and a few management hiccups, it's still a place where you can snatch a quick meal – if the timing is right. Ideal for a casual bite, but check the hours to avoid a long wait.

Contact Info

Location: 3029 Manchester Expy, Columbus, GA 31909
Located in: Peachtree Mall
Phone: (706) 327-4830
Price range: $

Opening hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Services

Food & drink

Vibe

Comfort food

Slider

Burger

French fries

By owner

Street View

Menus and Prices

Menu 1

Menu 2

Menu 3

Menu 4

Menu 5

Add Your Review

Reviews

Ordered from here around 4:00am because I’m on night shift.
Only ordered 5 cheese Krystal’s, medium drink, and a large fry.
It has been 40 minutes and I still do not have my food.
Tried calling the store and of course a voicemail every time.

Owner response

Oh no! We’re sorry to hear that you experienced a long wait to get your order, Emily.
We appreciate this honest feedback about your experience.
If you are willing to chat with us further, please connect with us here: https://www.krystal.com/contact-us/.

First off, I hate having to give such a low score to a place.
But I have to share my experience just like others here recently for Krystal.
I went up to the empty drive-thru lane and was asked to go inside to the counter to order food.
There is no explanation why or anything just asked to do so.
I obliged and went inside.
There is only one other customer who had just recently received his food and someone else seated at a table that was waiting for one of the employees.
There are four employees that I saw in the kitchen area but no one was willing to come up to the counter to greet me or take my food order.
I stood by for about 2 minutes waiting to see if anyone would actually acknowledge my presence and afterward I turned around and left.
I can't rate the food quality since I never received it I can't even rate the customer experience since I had none.
I was able to overhear a little bit of a conversation one of the workers was having over a personal call And also some moderately loud music playing from the back, which I personally don't mind a lot of times but in this situation did not help their case.
The restaurant itself seemed to be moderately clean even though it is a little dated but I do hope that at some point the place can find some workers that are willing to actually put in some effort for customers either in the drive-thru or coming into the store.
Decided to take my lunch needs over to Burger King instead.

Owner response

It's important to us that our guests feel welcomed and receive prompt service.
We appreciate your feedback and will use it to improve.
We hope you'll give us another chance to serve you better.
If you'd like to share more about your experience, please visit https://www.krystal.com/contact-us/.

This place use to be the spot.
Late night or last minute cravings satisfied but now when you come to THIS location.
30+ minute wait for food.
They always claiming nothing works, they have attitudes like no other and it’s new people everytime I come here.
Ironically, when I come it’s no one here, no one in line but I’m always having to wait 30 plus minutes for my food.
WHY???? YOU DON’T HAVE ANY CUSTOMERS TO SERVE.

Owner response

Thank you so much for bringing this into our attention.
Please know we take your feedback seriously and will be following up with the Columbus Krystal location.
Rest assured that we'll pass your message along to our team.