Kickback Jacks Greensboro - Highwoods

My son and I came here after one of his sporting games and I was extremely impressed with the friendliness of the staff and the responsiveness of the management and kitchen.
Even though this location is further away from my home from the Battleground location I feel that this is a much betterlocation where the food and service are top-notch.
I spoke with the manager who just recently transferred from the Durham location and was impressed with her dedication to constantly improve her staff and this location to offer the best food and service to customers.
Holly recommended.

Clean and welcoming, big open space.
The folks in our party who got cocktails felt that it was a very short pour, the food was slapped on a plate and edible, no attempts at making it look nice or well plated.
Service was just not on point, we had to ask repeatedly for water for our entire party and for flatware.
Two us sat with food for more than 10+ minutes with no beverage or flatware to eat it with.
Drinks and food all came out randomly for each person at our table even though we all ordered together.
After 5 trips to the table bring single items the server finally realized there were five waters needed.
The number of tables our server had was way beyond her skill set and patience level.
The restaurant really shouldn’t seat more than can be waited on during lunch.
Management please help and get these poor servers a tray, nothing about our meal should have been complicated.

I met friends here for drinks at the outside bar.
The waitress seemed put off and irritated, like doing her job bothered her, and we were disturbing her.
Only a handful of people were there, as it was a Thursday afternoon.
She did not engage with us but did carry on conversations with other employees l.
The drinks seemed weak.
After about an hour and 2 drinks each, we decided she was just too inattentive and that our time and money could be spent elsewhere (and it was, we went to two other places afterward).
I was celebrating finals being over, so I was determined she would not dampen my day.