Jimmy John's

Oh wait no.
I did not get any food, unfortunately I'm in what they call dead zone.
Meaning I'm not in their district but i live down the street from them.
I'm under 5 minutes away.
Again they won't deliver to me.
The woman I talked to was very rude. They should change their Slogan.
They're not " freaky fast delivery " and they don't deliver all over.
They have their boundaries.
They said it was up to corporate they make the decisions. FALSE ADVERTISEMENT!!!! I was told I have good case.

Owner response

Ordered from here through the app.
After waiting over 30 minutes I checked and it said delivered.
No food was delivered so I called them.
I got told it was out for delivery with no time estimate.
I needed to put my kids down for their nap and it was too late to keep waiting on a maybe delivery of their special lunch.
Rude attitudes from all the staff and got hung up on by the manager when i confirmed I wanted to cancel my order.
I called back to see when I would get a refund and they answered and hung up on me.
I had to call 5 times to get through.
Then was given an attitude and told I was a horrible customer.
I’ve never experience such terrible service.
Especially from a “freaky fast” delivery service that .5 miles from my home.

Owner response

I ordered a #7 SPICY EAST COAST ITALIAN (no tomato) to go.
Got my sandwich and got into my vehicle.
Noticed it wasn't what I ordered when I opened it.
Went back inside and they informed me they gave me this random lady's sandwich (she also ordered to go I guess).
I got my order and took that lady's sandwich with me.
The sandwich she ordered was a #4 TURKEY TOM.
Took off the tomatoes and tried the sandwich...
definitely the most underwhelming sandwich I ever tasted.
Hopefully that lady never orders a #4 again.
It would be a shame if someone else accidentally got that sandwich for free like I did.

Owner response