Sandwich shop, Caterer, Fast food restaurant, Meal delivery, Takeout restaurant
Vibe
Submarine sandwich
Sandwich
Street View
Wanted to try the new cookie and caprese sub.Ordered for delivery (less than a mile, should’ve just picked it up).Took 45 minutes for delivery.They claimed my order didn’t go through until 22 minutes after I made the order.
Owner response
We are sorry for your experience, that’s not how we roll.Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
Not a very pleasant experience.Husband didn’t want to eat his sandwich after seeing the cleanliness.We didn’t eat the sandwiches but didn’t want to turn around to return.Got Subway instead.
Owner response
We’re very sorry for your experience.Please send us the details on what happened here: http://bit.ly/JJsFeedback
The food was great like always but if you are going to have someone on the register make it someone that actually likes their job because that is the first face customers see and what I saw when I came in there was a red bearded man that didn’t ask me what I want or even said hello just stared at me until I started ordering.He always was very rude when I didn’t understand something he said and when I asked him to repeat himself he yelled it again out of frustration and with no apology or nothing.I didn’t even know if my order was submitted at that point.Don’t ask for a drink cup because he will just tell you rudely that’s its right in front of you.So next time you have someone in the front of the store maybe make it someone that has a little bit better customer service or someone that actually cares about their job and try and wants to be there.Ridiculous
Owner response
We are sorry for your experience, that’s not how we roll.Please reach out to our customer service team here: http://bit.ly/JJsFeedback and we’ll share your feedback with the local store’s owner.
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3509 Alpine Ave NW, Grand Rapids, MI 49544, United States
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3448 Alpine Ave NW, Grand Rapids, MI 49544, United States