Jersey Mike's Subs

Name: Jersey Mike's Subs
Address: 14460-113, Falls of Neuse Rd, Raleigh, North Carolina, 27614, US
Telephone: (919) 488-0262
Price range: $
Rating: 3.70

Sandwich shop, Caterer, Deli, Fast food restaurant, Takeout restaurant

Location: 14460-113, Falls of Neuse Rd, Raleigh, NC 27614, United States
Located in: Floor 1 · Wakefield Commons
Phone: (919) 488-0262
Price: $

Opening hours

Sunday: 10 am-9 pm
Monday: 10 am-9 pm
Tuesday: 10 am-9 pm
Wednesday: 10 am-9 pm
Thursday: 10 am-9 pm
Friday: 10 am-9 pm
Saturday: 10 am-9 pm

Food & drink

Vibe

Sandwich

By owner

Street View

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Reviews

My husband and I stopped by this location the evening of 4/25/24 on our way home.
The boys (I can’t call them young men because they were rude) could have cared less that we were there.
We were the only customers in the place.
Neither spoke loud enough to be heard, as a matter of fact they mumbled.
They also didn’t listen.
I asked for my sub to be heated 4 times!!! The one boy said he would do it, the other one wrapped it up.
The boy that said he would heat my sandwich didn’t say a word and they ignored that I again said I wanted my sub heated.
This is our first and last time visiting this location.

Owner response

Hello Melissa, We appreciate you bringing this issue to our attention.
We are looking into this issue and hope to resolve it promptly and accurately.
Customer happiness is important to us and we hope you will give us another chance in the future.
Respectfully, Samantha

This location never, never gets an online order correct.
Unfortunately, this is the closest location to my house.
It seems they cannot read the order specifics, especially the written requests at bottom.
Today they decided to give me steak instead of the chicken Philly I ordered and of course no pickles on the side.
When I spoke to the store employee claiming to be in charge she could care less and was quite unfriendly.
Stay away from this place.
Take the drive up Capital Blvd to the location near Kohls.
They are always on the money.

Owner response

Thank you for taking the time to give us a review.
We sincerely apologize about the issues you experienced, and we hope to make this right.
Please reach out to Subsofcarolinascare@gmail.com so we can rectify this issue.

I visit here for lunch about 3 times a week and Imani the GM and her staff are the best and provide excellent customer service.
Shout out to Imani for an excellent experience every time. Alan FedEx

Owner response

Alan, We are grateful and appreciate the time you took to leave your review.
We're thrilled that Imani & her team left such a great impression! We're always happy to assist so don't hesitate to reach out to us if you need anything.
Thanks again and we look forward to seeing you again soon.