Sandwich shop, Caterer, Deli, Fast food restaurant, Takeout restaurant
I started ordering from this location during the pandemic and every experience was great.The sandwiches are tasty, and the employees are friendly. Recently, I ordered online and my order charged to my card but the order never showed up at the location.I contacted the store, confused but kind of expecting to just be out the money.I know how hard it is to resolve online issues for franchisees.To my surprise and satisfaction, I was contacted by Shanda who not only fixed the issue, but persisted for days to do so. I've never been so happy with customer service as this experience.I'm happily a loyal customer for service and food that exceed my expectations.
Owner response
Hi Ellery! Thank you for posting your positive review.Our team here at Jersey Mike's is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again soon for another sub.
I ordered online at the wrong store twice and used my points the second time.For my stupidity I accepted that I lost my points (and sandwich) and figured that was that.To my utter shock Shanda, the store manager, went above and beyond to get my points back without me asking! This is the type of thing you NEVER see these days and I was left thinking wow, what a great manager and well run establishment.Shanda you made my day, THANK YOU!
Owner response
Hi Aaron! Thank you for posting your positive review.Our team here at Jersey Mike's is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again soon for another sub.
Let me tell you about how great this place is! I placed a funky order of several sandwiches and they called me to verify that’s what I meant to do.I appreciate this service so very much.Very friendly, kind and professional! Such great food too! Highly recommend.
Owner response
Thank you for your review, Mykahla.We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
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