Fast food restaurant, Breakfast restaurant, Hamburger restaurant, Restaurant, Southern restaurant (US)
In a cozy spot on Massee Lane, Jack's captures a bit of Southern charm with a fast-food twist. Known for its inviting atmosphere and friendly staff, this restaurant serves breakfast favorites and hearty burgers. While reviews hint at inconsistency in service and food freshness, the potential shines through with standouts like their chili cheese fries and biscuits. Priced affordably, Jack's is worth a visit if you're in the mood for comfort food with a dash of Southern hospitality.
Food & drink
Comfort food
Burger
French fries
Street View
Absolutely trash, should be 0 stars.First pulled into the drive thru, then had to repeat my order multiple times for some reason.I was being loud and clear to the mic.Once the order was finally placed I waited about 5 mins before my turn at the window, my turn came and they told me to pull forward and wait for the food to come out.I said ok, I proceed to wait in that spot for 15 mins.I see cars pulling in, placing their order and then getting their order all before I got my small order.After waiting so long I have to go inside to remind them that I still haven't received my food, I then wait inside another 5 mins for them to put it together.After all that, I get home and the order is completely wrong.Absolutely worthless staff, go ahead and close down now and save yourself the loss.
Owner response
Hey Christopher, this is not what you should expect when ordering from us, and we would like to look into this further.Please reach out to us at tellittojacks.smg.com, so we can make sure your following drive-thru visits are just right!
Jacks has the potential to be superior over their competitors but changes should be made quickly! I’ve witnessed management not being team players and displaying a lot of frustration to their staff and morale is going downhill quickly! When I first started coming the food was always fresh but now more often than not, the food is old and barely room temp..I’ve bought breakfast 3 times this week and each time the food was subpar! You guys literally have the best breakfast menu but you’ve gotta stop serving old food! The staff needs positive leadership so they can pass on great customer service to their customers.I’m leaving 3 stars for the food because you guys really do have a great menu and good food but again it needs to be fresh! The atmosphere in the dining room is cozy and I absolutely adore the lady that’s out there during lunch hours, she will grab you condiments or even refill your drink so you don’t need to wait several minutes for a refill! Please make changes quickly so I can update this review! I frequently visit 3 plus times a week and it saddens me how fast you guys are going downhill!
Owner response
We appreciate your honest feedback and are sorry to hear that your recent experiences have not met our usual high standards.We take pride in our fresh, quality food and warm, family-friendly atmosphere.Your comments about our team and food quality are taken seriously and will be addressed.We hope to have the opportunity to serve you better in the future.For any further concerns, please visit tellittojacks.smg.com.Thank you for your continued patronage.
Absolutely worst Jack's I've ever been to ..runny/watery potatoes ...half portions .i ordered a large mashed potatoes and a large grern beans ..they both were half full..they are just ridiculous. I'll never return to this one. I'd rather drive all the way to ladonia .They treat the customers nice and their potatoes are stiff like they are supposed to be .Please get these people some training and show them what jacks is supposed to be. Smh
Owner response
This is very disappointing to hear, Titayae.We'll look into this with our Columbus team and we'd be happy to make this right if you give us another chance.Please reach out to us at tellittojacks.smg.com, with any additional details.Thank you for bringing this to our attention and we hope to connect with you soon.
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