Jack's

Absolutely trash, should be 0 stars.
First pulled into the drive thru, then had to repeat my order multiple times for some reason.
I was being loud and clear to the mic.
Once the order was finally placed I waited about 5 mins before my turn at the window, my turn came and they told me to pull forward and wait for the food to come out.
I said ok, I proceed to wait in that spot for 15 mins.
I see cars pulling in, placing their order and then getting their order all before I got my small order.
After waiting so long I have to go inside to remind them that I still haven't received my food, I then wait inside another 5 mins for them to put it together.
After all that, I get home and the order is completely wrong.
Absolutely worthless staff, go ahead and close down now and save yourself the loss.

Owner response

Jacks has the potential to be superior over their competitors but changes should be made quickly! I’ve witnessed management not being team players and displaying a lot of frustration to their staff and morale is going downhill quickly! When I first started coming the food was always fresh but now more often than not, the food is old and barely room temp..
I’ve bought breakfast 3 times this week and each time the food was subpar! You guys literally have the best breakfast menu but you’ve gotta stop serving old food! The staff needs positive leadership so they can pass on great customer service to their customers.
I’m leaving 3 stars for the food because you guys really do have a great menu and good food but again it needs to be fresh! The atmosphere in the dining room is cozy and I absolutely adore the lady that’s out there during lunch hours, she will grab you condiments or even refill your drink so you don’t need to wait several minutes for a refill! Please make changes quickly so I can update this review! I frequently visit 3 plus times a week and it saddens me how fast you guys are going downhill!

Owner response

Absolutely worst Jack's I've ever been to ..
runny/watery potatoes ...
half portions .i ordered a large mashed potatoes and a large grern beans ..they both were half full..
they are just ridiculous.
I'll never return to this one.
I'd rather drive all the way to ladonia .
They treat the customers nice and their potatoes are stiff like they are supposed to be .
Please get these people some training and show them what jacks is supposed to be.
Smh

Owner response