Jack in the Box

I waited about 15 minutes in the drive-thru.
I would have left if there weren't three cars behind me.
The girl that took my order just said, "Go ahead" without greeting me or anything.
Then I just waited after I ordered because she didn't give me the total or ask if the order was correct on the screen, so I just pulled forward.
She didn't hear part of the order, which we didn't notice until we pulled away, and I was not going to wait another 15 minutes to fix it. That being said, my guest reported that the Buttery Jack was the best he'd ever had, and my Chicken Fajita Pita was fantastic, loaded with hot chicken and smothered with grilled onions and veggies. Weirdly, we received paper towels instead of napkins.
They didn't affix the drink top, so we almost had a disaster in the car, but my guest caught it just in time.
And the fries were from the bottom of the basket.
Mostly great food for a Jack-in-the-Box, but not very good customer service.

If you're looking for fairly priced meal pull forward if you're in the Drive Thru.
Or if you're inside place your order get what you wanted the first time with a big fat Hello, How can I place your order today the added ingredient is the warm smile from the staff.
The food is excellent and filling, trust me you'll be glad you did stop to eat here.

Owner response

I placed an App order at this Jack in the Box.
My order of 5 egg rolls and 2 tacos were not ready yet.
I waited about 7 minutes and decided to eat inside.
The food tasted okay, but customer service needs to be better.

Owner response