Jack in the Box

I've been coming to this Jack in the box since i can remember i live in the area.
Lately, the food and the service have been getting worse and worse.
Recently visited this location for a pick up order.
They not only got order wrong but when they went to correct order it was a hassle and to make matters worse.
Jacks spicy chicken sandwich was horrible, undercooked, and disgusting.
Sandwich was rushed.
Not cooked all the way.
Chicken not being cooked all the way is disgusting and can get people really sick.
Also, i ordered tacos from here they tasted nasty oily they definitely don't change their oil often.
I do not think i will be returning to this location anymore.
Customer service sucks how do you mess up an online order and then have the nerve to argue about it.
I had a receipt and had to show them 3 times.
Did not eat any of the food.
I had to throw it away.

Owner response

I don't really have any "hate" for this jack n the box.
Order is taken in a timely manner, most employees behave accordingly except one female employee who I have noticed give attitude while taking orders.
The food is good, if it wasn't I wouldn't finish the meal.
I just really dislike ONE thing.
I have a very picky eater.
He doesn't like condiments on his burger..or pickles, we always order our kid's burger as a custom order, plain burger,no cheese,no mayo ,ketch,etc.
The cashier does the usual "anything else?" And I assume he/she is inputting the customized order for the fry cook(s) ,when we get home and open the burger, what do you think is in there? 🫠 yup .
Pickles,ketchup,mayo,etc.
I said NO condiments, I saw the cashier push the buttons , I said NO condiments, why is it that 50/50 there's a communication issue??? Or is it that the fry cook is programmed to create the burger as they are initially trained? Is it like a muscle memory thing??? Idk, maybe talk to the employees to take a good look at the order??? I hate that I get so annoyed but Come on man.
Anyway ,nice place, just need a little more attention to detail on the custom orders.
Thank you.
🍔 🍟

Owner response

Servers just can NOT seem to get my order right.
Not only am I getting ripped off of my money from getting the wrong sandwich/order but when they serve food that is not so appealing. Look for a new Jack-in-the-Box, this one is going to mess up your order and you may have to go back 3 or so times just to get the right order.

Owner response