Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Went here to this 24hr location at 4am to the drive through and waited for someone to take my order.No one ever did.So I drove up to the window to look inside thinking maybe they closed for some reason.No I see to employees on they phone doing nothing.So I thought maybe they didn't hear me so I drove back around and waited for 15min again.No one ever took my order so I started blowing my horn and got no reaction.I will not return to this location.
Owner response
Hi Youngar, we're sorry for the inconvenience.Our hours of operation should always be clear and abided by.We'd like to look into this and get back to you.Can you reach out to us at https://www.heyjackbox.com/? We appreciate your feedback.
Went through the drive-thru at 11:30 a.m.it took 30 minutes for them to take my order I ordered eight tacos and a Coke Zero she informed me that they did not have Coke Zero or any zero products so I told her okay when I received my food the tacos or pre-cooked and then reheated where they were almost the color of dark brown like if they were burnt then they were dripping in oil when I placed the bag on my seat it left a big oil stain on my seat of my truck then I went back to the Jack in the Box and ask to speak to the general manager they gave me Juan number i have called him 6 times and no return call he has no consideration to his customers I frequently love Jack in the Box but this location was the worst I was very disappointed with my food service of the location Gabby the girl that worked at the window was on her phone and gossiping instead of taking care of the customer.
Owner response
Hi Luis, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
I went around 5am today order a meat Lovers burrito I get to the window normally they tell you your total he didn't say anything just took my money handed me my food and closed the drive thru window and I get to work and put the condiments on my burrito only have ham and bacon no sausage 🤬🤬🤬🤬 if people and going to have a attitude maybe they need to find a better job that make them happy
Owner response
This is disappointing to hear, Richard.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
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