Jack in the Box

Name: Jack in the Box
Address: 12900 Sherman Way, Valley Glen, California, 91605, US
Telephone: (818) 982-5225
Price range: $
Rating: 4.10

Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant

Location: 12900 Sherman Way, Valley Glen, CA 91605, United States
Phone: (818) 982-5225
Price: $

Opening hours

Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours

Access

Sunday: 5:30 am-11 pm
Monday: 5:30 am-11 pm
Tuesday: 5:30 am-11 pm
Wednesday: 5:30 am-11 pm
Thursday: 5:30 am-11 pm
Friday: 5:30 am-12 am
Saturday: 5:30 am-12 am

Drive through

Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours

Food & drink

Vibe

French fries

By owner

Street View

Menus and Prices

Add Your Review

Reviews

Poor customer service, there is a woman named Kim, dyed hair with tattoos, did not even call for order, dumped order on the counter like it was nothing, bad attitude, and you have to make sure you don't look track of your order.
Atmosphere of the place is unsafe and unhygienic.
The food is great, but in any case McDonalds wins for its excellent customer service, compared to this location.
Do better.

Owner response

Hi Sonya, we're disappointed to hear about your experience and thank you for bringing it to our attention.
You should always expect excellent service from our team.
Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.

The gentleman on the night shift was very polite and seemed to love his job very much since it was Christmas.
I thanked him for how polite he was and how much of hard worker he seemed to be.
Everything was perfect.

Owner response

We're happy you had a great experience with our team, Jonah! We know we have the best team around and appreciate you shouting them out.
See you again soon!

If I could give this place less than one star I would.
I came by at 12:53am there was a girl named Kim at the window.
She didn’t know the color of my skin at the monitor but when I got to the window she saw I was black and barely opened the window to get my money(she didn’t have a mask on at first).
She came back with my change with her mask on and handed it to me with just two fingers.
I’m pretty sure this was to make sure she didn’t touch me because God knows my skin color will rub off on her…smh!!! I didn’t eat the food I ordered because I was scared Kim did something to it.
This is disheartening that racist people are still around and how ignorant these people are, but even sadder that they work in hospitality.
The people who have franchised this place may want to rethink who’s working for them.
Thanks!

Owner response

Hi Kendra, we're disappointed to hear about your experience and thank you for bringing it to our attention.
You should always expect excellent service from our team.
Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.

Reservations