Jack in the Box

Great staff, beginning with "Jacob lopez" because he is very polite and will help u make a decision easier for u.
Food is good made fresh so it tastes like it evrytime I go.
Very clean also

Owner response

My elderly parents went into this restaurant on their way to their doctor's appointment because my mom was craving Jack in the Box before her procedure.
They have a routine when they travel long distances, where my mom goes and orders while my dad visits the restroom after being on the road.
My dad notices the restroom as closed with a sign for customers only.
He sees someone that works there and ask if he can get access to the restroom.
She said that it was for paying customers only.
He informed her that he is a paying customer and that his wife was ordering at the counter.
She then proceeded to say that they had to pay for the order before they could unlock the door.
I can tell you that in many years of working in the restaurant industry I have never heard of an employee denying access to the restroom until the order is paid for.
I know that there are times when the restroom needs to be restricted to limit homeless and drug users from using their restrooms for other purposes...
however, it was obvious that my mother was placing an order, they were not from the streets, and were paying customers even if my dad's word was not enough.
Needless to say, they canceled their order and left this establishment.
When the person was asked to for the managers name, she replied with "I am the manager".
My mother then asked for her name and she said "Blanca", then proceeded to say very sarcastically "would you like my last name too." This is completely unprofessional and rude service at its finest.
They'd rather lose a customer than just unlock it so my elderly dad could use the restroom while my mom orders.
Yall should be ashamed of yourselves for treating elderly people in this matter! I will be calling the health department to inform them that customers do not have access to restrooms in this establishment.
Maybe it will take a shut down to change how this restaurant does its business. If I were the Jack in the Box Corporate Office or the franchisee of this establishment, I would seriously consider whether or not Blanca Carter and this ridiculous restroom policy is right for your business!! Next call the Health Department.
Read the reviews...
this restaurant needs a culture change!!

Owner response

Tacos were so overcooked there was no meat.
Very disappointed had order 10 of 2 for 1 tacos and 2 large fries

Owner response