Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
The gentleman was polite when he took our order but he "forgot" to put in our order.I am assuming they just don't want to be bothered in the lobby.The A/C is blasting in the location.It's way too cold and the music is way too loud.Definitely not a comfortable atmosphere.I don't ever complain but it was just a terrible experience.We asked for our money back so we left hungry and upset.
Owner response
We’re disappointed that we did not meet your expectations, Drea.If you would like to let us know how we can improve or speak to a representative, you can always reach out to us at https://www.heyjackbox.com/.Thank you, we hope you'll give us another chance.
The lobby was supposed to open at 6am but was 20 minutes late.Then we had to wait longer inside! Drive-thru was more important I guess.
Owner response
This is concerning to hear, Amy, and we thank you for bringing it to our attention. You should always be able to get your Jack order during all of our posted operating hours.We'd like to look into this and get back to you.Can you reach out to us at https://www.heyjackbox.com/
Great food! When we got it! Cancel my bar order after waiting (and asking fir it 2 more times) in over 20 min.The manager wad very sweet when I spoke with her but our waitress that SUCKED! Drink glasses never filled until aged for....would give it a higher score if they hired attentive staff
Owner response
Thanks for letting us know about this, Francine.We should be firing on all cylinders and this is not the experience you should ever have at Jack's.Can you email us at https://www.jackinthebox.com/contact? We'd like to help you out.
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