Breakfast restaurant, American restaurant, Family restaurant
Food & drink
Vibe
Omelette
Cheeseburger
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
My G- Babies really enjoy the 🥞 Pancakes. That's why we come....But.the service, today? TERRIBLE.She never checked on us, and we had 4 orders of Cinna- stick flavored Pancakes for the boys..(🔥Fire) but ..never came back to take our other orders, AND she charged us for 3 coffees and I was never asked what I wanted, to drink,.She assumed, and I was under the impression, that the 3rd cup she gave me was courtesy.We already paid for a whole pot.Bad table service.Linda, honey? "Listen to me".Service was a 0
Owner response
We take feedback like yours very seriously and are disappointed to hear about the issues you experienced with our service during your recent visit.We strive to provide our guests with attentive service and a pleasant dining experience.We will be sure to address this situation with our team to ensure it does not happen again.Thank you for taking the time to share your concerns, as it allows us to identify areas for improvement.
Unfortunately, we did not have a good experience here.We were seated at a table with food (eggs) on the seat.The restaurant was not that busy, and our server kept forgetting about us.We asked for a sweet tea, and we were given iced coffee with a lime in it.I was in disbelief.Our son's refill took our server about 10 mins to come back with it.The floors were dirty, food and straw wrappers under the tables.Unfortunately, my family and I will be going to another location from now on.My wife tried the new chocolate chip pancakes that they were advertising.There was no chocolate syrup on them, so we asked our server if they could add it.My BBQ Burger had very little BBQ.The couple that was seated next to us about 10 mins after us, received their food before us.And, all the servers seemed to be only worried about being in the back talking.Which, was quite loud.Loud enough for me to hear the cursing that they were saying.
Owner response
We apologize for the disappointing experience you had with us, Chance.Your feedback is important to us, and we will address the issues you've mentioned with our team to ensure improvements are made.We hope you'll consider giving us another chance in the future.
I want to say a big thank you to Emily.She was the sweetest and nicest person that was there and always helped us we needed it.Thank you so much Emily I hope we see you again.
Owner response
We're thrilled to hear about your wonderful experience with our team! We'll be sure to pass along your kind words.Looking forward to your next visit to IHop!
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