Hardee’s

The burgers look delicious on the menu, but the actual burgers look nothing like the picture. The patty was gray and chewy like it was steamed or microwaved.
There were no grill marks on it like in the picture.
It tasted flavorless.
It seemed like it sat in a steamer for a long time. The picture showed cheese oozing out the sides of the burger, but in reality the cheese slice was much smaller than the bun.
I had to disassemble the burger to verify it had cheese because no cheese was visible from the outside. The tomato was not even close to being ripe.
It was almost transparent, not red. I asked for no mayonnaise, which is how the burger was made, but there were no other sauces on the burger.
The picture shows some kind of red condiment like fancy ketchup, but none was on the burger. The fries were good.

Owner response

I'm amazed at the amount of bad reviews for this place.
I'm from Ohio, and Hardee's blows away every other burger chain I've known.
I've been at this location about a dozen times.
The food is always great and the staff very cool.
Breakfast and lunch, this is my go-to naughty food.
Never disappoints! The only other burger joint I've been to this good is a small family owned shake shop that's only open during the summer and serves the local community with love.
And Hardee's captured that!

Owner response

My husband went inside to go get breakfast and the kid at the counter had no idea what he was doing.
We told the cashier what we wanted and then asked us 3 more times what we wanted and he still got the order wrong.
The menu says the super bacon combo is 8.49 but we were charged 9.99 for the combo.
The kid also added an extra drink that we didn't want.
The manager had to be called and asked to take off the drink since the kid didn't know how.
We asked why we were charged more than what's on the menu and the manager just said oh they must have changed in the system but we forgot on the menu board.
I told him that's a false advertisement and he still charged us the 9.99 even though it said 8.49.
this is exactly why I don't go out to eat because people just do whatever they want and they hope customers do nothing.

Owner response