Fast food restaurant
Food & drink
Vibe
Comfort food
Burger
French fries
Ice Cream
By owner
Street View
Cheese curds were way over cooked.When we complained, they said they are turning out like this now.No mention of a refund, but offered something else.Also got a fudge sundae with hardly any fudge, a brownie sundae with a giant chunk just thrown in the bottom.It was the end of the day, and we could tell they did not care.*edit* We have been back and they have somewhat improved.
Owner response
Please reach out to us so we can work towards a resolution via our secure site at https://ffcsb.us/nr so we can put you in touch with the local Franchise Group.
This place is really good.They have really good frozen custard.In really good burgers.The French fries are awesome, they are little shoestring fries.They are not too crispy or too soggy.They're perfect.They have both spicy and normal.Which are both super good.I recommend getting 1000 island for the Burger that's kind of their secret sauce.Their frozen custard is also really, really good.
Owner response
Thank you for your recent visit to Freddy's and for taking the time to leave wonderful feedback!
I so wish we could give 0 or negative stars.That's how terrible it was.I was at the Louise Ave location tonight 4/23 at 930pm.My family and I ordered 5 concretes. The employees working didn't seem to want to be there. The girl brought us the 5 concretes all at once, in the wrong sizes, set them all on the counter.We asked which ones were which as we ordered 4 different flavors.The girl looks at us and says "I don't know." Then after them reading the menu and trying to figure out which was which, she admitted to also giving us the wrong sizes.So they remade the one, and when we got home, 2 of the flavors were still wrong.Also, the one cup she gave us was so covered in chocolate, I had to wipe it down just to handle it. The employees here are so terrible, I'll make sure not to ever bring my family back here.What a waste of money.If you're reading this review, DON'T GO TO THIS LOCATION
Owner response
We are so sorry to hear you had an unpleasant experience.Nothing you described in your review is acceptable to us, and we would love to have the opportunity to talk to you further.Please contact us at https://ffcsb.us/nr so we can put you in touch with a Regional Manager.
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