Fortune Cookie Chinese Restaurant

I want to start off by saying YUCK! I have ordered from this location for over two years and have never gotten such DISGUSTING FOOD AND CUSTOMER SERVICE.
I ordered from Beyond Menu online, a dish that I haven't tried before.
I google, shrimp Chow Mein, and its a noodle dish.
The order arrives to me and its this wet, undercooked shrimp and vegetables dish that I can't consume.
I'm the only person at work so I call and ask if I can bring the order back myself and receive a refund.
The woman on the phone says the call Beyond Menu and they should handle it.
Long story short, Beyond Menu couldn't do anything for me and asked for resolution from the restaurant.
When I call back to ask for the GM or Owners contact information(because I have worked for a franchise before, the owners contact information is always available)the young lady has a attitude and hangs up.
Don't order from this place if you aren't confident in their food because they will not fix any problems they have caused.
Worst experience I have ever had at this location.
As I Said before, I have worked in the restaurant and catering business for nearly 8 years and that's simply not how you handle a customers complaint. 1st picture is what I received and the 2nd picture is what I thought I was ordering.

Whew Lord this place is taking all my money.
In the past two weeks I’ve visited several times lbvs.
I’m on first name basis with the cashier.
I’ve tried the chicken wings, egg foo yong, general Tso, pepper steak and it’s all top tier.
I was at a point where I was going to stop eating Chinese food all together because I kept receiving terrible quality.
Now look at me….
Transferring money from my savings to checking lol I seriously can’t get enough.
Affordable without sacrificing quality.
Atmosphere is nice but it’s small.
Did always made fresh.

This by far was one of my most favorite Chinese restaurants until last night.
My food was horrible !! My rice was extremely dry and my TSO gen chicken was not good neither it was dry and hardly no sauce was on it.
I am lost for words because they had the best Chinese food in Charlotte at one point.
Not sure if management have changed since they moved locations but they need to get their act together