Five Guys

First time at this burger shop.
Ordered the grilled cheese with a single patty added mushrooms, jalapeños, grilled onion and peppers along with Cajun fries.
It’s a bit pricey for a burger but it tasted good enough to have once in awhile.
The fries are made fresh so I had to wait like 10 minutes for it.
The inside was clean enough but the staff seemed to be working slower than usual as there was like 5 of us waiting for our orders even though I ordered online 30 min ago.

Sorry for the not too good review here.
The reason why I ordered a burger via mobile app on this location is that according to the website, it offers a curbside pickup.
And just call them once I arrive.
I did call them and let them know that I am already outside and have them do the curbside pickup.
The one who answered the phone told me that they don't offer curbside pickup.
I explained to him my situation and that I am a person with physical challenges.
He was not considerate enough to help me.
So I have no choice but to get out of my car, and I am really struggling due to my limited mobility.
Upon approaching the store, I was waiting to see if an attendant would open the door for me.
Unfortunately, nobody helped me.
One of the customers was kind enough to open the door.
Cut the long story short.
Once I'm inside to pick up my mobile order, the service attendant told me that I would have called and had them deliver my food in my car.
He sounded like he was the one who answered the call when I called earlier.
I just decided not to argue with him.
I just left the store.
Another customer helped me open the door again.
I'm not sure if I'm going back to this location due to very poor customer service.

Owner response

Food was great.
Pricey, but has been prepped well and tasty every time I've gone.
Staff are nice, friendly and helpful.
Place is clean and well kept.