Five Guys

My wife and I came here a few days ago.
As someone who used to work for the franchise, I feel I have a higher standard for this business.
Teresa was there and welcomed us through the door while she was cleaning the glass.
According to my receipt, Nadaijah was my cashier.
He was extremely friendly and provided great customer service.
While we waited, my wife changed our baby, and I used the bathroom, which was nice and clean.
Here is my only complaint.
The girl running expo called a number after ours, and we kept waiting, which was perfectly fine, but she then looks to us and asks for our number.
I told her, to which she replied, "I called that number a while ago." Before giving us our food.
While, I'm not sure she intended it to be rude, even our friend who was eating with us felt that it came off that way.
The food was great, super tasty and made exactly as we asked.
I love 5 Guys and will be back.
Hopefully, next time the expo girl will be in a better mood.

The quality of the food is not good.
When you pay 26.00 for a double burger and small fry with a shake you expect better quality.
The wait was long which is understandable but instead of making my shake when my order was done they made it when I ordered and it melted when I said something to them they just said well I can put it in the fridge.
Which was unacceptable.
But I had already waited 20 minutes I was not arguing with them.
Will definitely not be back!

Owner response

I’m a fan of Five Guys - delicious burgers, food was hot, served fresh, beverage choice is great because they have the coke soda fountain that gives so so so many choices.
The sweet tea was fresh. This is a busy location.
Easy parking.
Staff was friendly and helpful.
Nice outside table area. The Cons it is challenging area with traffic, indoor seating area needed cleaned - tables, floors, condiments area, and bathrooms were in great need for a cleaning (scary) trash was over flowing but this location didn’t make the 4 star and I’m believing it could be a shortage of staff issue because of CoVid. We asked for a rag to wipe the tables and chairs down where we sat.
They graciously provided that. If I could give a 3.5 I would. When I return I’d love to give them a higher Review.