Firehouse Subs Rayzor Ranch

Firehouse is our preferred sub spot.
We order from the app to pick up quickly at least once a week.
We've dined in many times, too.
The atmosphere is neat and interesting to look at.
It's very clean inside.
My only negative is that on a few occasions, we have encountered some snotty attitudes from staff.
This has been more recently and not really sure what that's about, but otherwise, I really enjoy the food.

Owner response

We placed an order via door dash.
My daughter ordered a hook and ladder sub and add extras.
When delivered she only got the xtras no meat, lettuce or tomatoes.
Just dry sandwich.
Reported it and it was credited back and replaced.
They even had the door dash person call and comfrim the order.
Well it's still wrong 😕 do they not know how to make a hook and ladder sub with added extras whic is onbthe menu?? WTH!! We will never order there again!!!!

My family and I decided to dine in on Sunday afternoon for dinner.
It had been several years since we ate at Firehouse Subs, and our previous experiences were all very positive.
However, there were a few issues during this visit.
I was surprised to see very few patrons eating at what should have been a busy time during peak dinner hours (5:30pm - 6:00pm).
There were approximately 4-5 employees who seemed to be standing on the prep line just waiting for customers - and they weren't very cheerful (at least in appearance).
My son ordered a sub without certain toppings, however the sub had all the toppings we asked them not to add.
My wife used the restroom and there was no toilet tissue.
The drink machine mixtures were all off - none of the drinks tasted like they should (too much carbonation and very little flavor - everything tasted like club soda).
The restaurant wasn't as clean as I'm used to for a Firehouse Subs.
Everything rises and falls on leadership - there seems to be something wrong at this location.
No cohesion and poor performance in several key areas.
It might be time for an intervention.

Owner response