Firehouse Subs Nicholasville

I ordered from this chain only a few times online, the food is good.
The Nicholasville location definitely makes your meals a lot quicker than Eagle Creek, which was very slow.
The workers are friendly.
However, I don't appreciate a lack of substance in the buns.
I'm talking about 2 inches on either side of the bun is just some sauce, nothing else, no meat, no cheese.
That's 4 inches of just bread ends....
This yields my large sandwich really as a medium sandwich with extra bread.
I find that the advertising pictures show the toppings reaching, if not, spilling out all sides? But this has not been the case in reality.
Please also consider redefining what "light" means on sauce portions...
Overall I will try again sometime and hope Firehouse will give proper portions of toppings and less of the sauce when instructed.

Owner response

Went in at noon.
I had two separate orders: First was an Italian for a coworker.
Got back to office, it was a different sandwich entirely.
Second separate order was a gluten-free allergy turkey & provolone.
After a while they said they had no gluten free bread.
I said refund my $2 for the gluten free roll, then just give me the sandwich fixings on a bed of lettuce, prepared gluten free.
When I got back to office, it was a ham-salami on wheat, had to throw it out.
Left hungry and out $9

Owner response

The food is usually good but every, single time we order they get something wrong.
The last time we asked them to remake our brisket sandwich because the meat was dry and it had no barbecue sauce on it.
They gave us attitude but finally remade it, and this time the sandwich was literally sitting in a pool of barbecue sauce.
The entire bottom of the sandwich box was filled, and bottom bun was absolutely soaked through with it to the point you couldn't even pick up the sandwich because the bun was saturated.
There is no one who would put that much barbecue sauce on a sandwich.
It was clearly done in retaliation.

Owner response