El Zarape Mexican Restaurant

Frances Terry

El Zarape Mexican Restaurant is my go-to spot for a quick but satisfying meal! 🌮 I recently enjoyed their flavorful chilaquiles for breakfast, and they were a delightful start to my day. The service is impressively fast, making it easy to pop in for lunch too.

The atmosphere is casual, perfect for solo dining or with family. I appreciate the wheelchair accessibility as well! If you’re in Santa Barbara, don't miss out on their tacos and refreshing margaritas. Definitely coming back for dinner next time...!

If you like menudo, it is delicious.
I've also tried their carne burro, also very delicious.

Owner response

I had an awful experience there I ordered a chile verde burrito which didn't have much meat at all and there was more vegetables than anything in it and overly priced as well and I also ordered my kids the chicken nuggets and fries and they took a couple of bites and then did not even eat anymore they were terrible and afterwards they had a stomach ache I wouldn't recommend this place for anything .

Owner response

I did not have a great experience here.
In fact it was awful.
I came in attempted to place a order for a steak quesadilla and double cheeseburger combo with a axxess card (buy one get one free).
The lady who was cashiering informed me it did not work for the combo, no big deal I just changed it to just the burger with the quesadilla, no fries or drink since there soda machine was broken anyways.
She then attempts to ring me up but vastly overcharges me so I go over the order with her again and the fact we are using the card.
She then rings me up (while being very rude this whole time) and I show her the cash that it is wrong, she then realizes it is and gets more upset as she has to open the register and re-ring the order.
No idea why she was being rude, not my fault she cannot do math or use a register legally to begin with.
At this point I receive change, however it was incorrect.
I pull aside to do the math as it was apparent she refused to ring me up properly and honestly.
I did not receive a receipt with this order that was placed on 9/24/17 at around 5:30.
When I did the math she charged me 11.42 for this order of a quesadilla and supposedly free burger.
The prices stated on the menu are $6.29 for the quesadilla and $3.69 for the burger in question.
So how did I get charged more then both of them with tax while using a axxess card? When I picked up the food and confronted her she was dumbfounded and had nothing to say, she was fine with stealing.
I fully broke down the math for her as she was so clueless including the sales tax.
By this time I am running late back to the job site, I leave and when I arrive so we can tear into our meals at least we find that they came out incorrect as well.
I did not receive cheese on the cheese burger...and the quesadilla was loaded with fatty pieces of meat..what was sadder is how they do not include anything with the quesadilla, no sour cream or anything. If you care about ethics and integrity avoid this place.
As stuff as basic as using a cash register legally and not under delivering on orders escapes them.

Owner response