El Saguaro Mexican Grill

We came for a Taco Tuesday last week, as we frequent many places in Olathe for taco specials.
We were greeted and sat at a table.
We decided to take our order to go.
We ordered 8 tacos and 2 margaritas with a double shot of tequila.
When I went to pay, I noticed the tab was a lot higher than I had calculated.
I used the kiosk to go through the order totals and noticed 2 things.
We were charged the full drink price for an extra shot in the margaritas and the subtotal did not add up.
We let the cashier know it was not adding up.
I attached the receipt…Does it add up to you? The process of getting our money back The cashier had to call the manager to give us a refund.
The manager suggested that I pay another payment of the corrected price and they would then be able to refund my money in full from the previous transaction.
I let them know that I would absolutely not be making another payment to compensate their error.
We were told the manager was not available at that time and would fix it the next day.
As soon as we left, the manager notified the cashier that she could not refund the card due to her pos system and we would need to come back in.
Imagine by now our food is untouched and not quite piping hot.
We suggest that they give us a cash payment and leave the pos system alone to be fixed on their own time. The food Pictured here…we found it to be lacking seasoning. The server Maria, to be fair was cool.

Menudo, Pozole, & Micheladas.
Hard to find a place in Kansas that has all 3 and makes them well.
This small divey spot nailed it!

We have been going here for years! It’s been a great go-to place for our family of 6, especially during Taco Tuesday.
We recently went and it was one of the WORST experiences we have ever had!!! I don’t usually post bad reviews because I understand that these businesses are very reliant on their reviews to stay open, and operate. We arrived and there were NO CUSTOMERS ONE IN THE RESTAURANT.
They had 4 people working from what we could see.
We ended up seating ourselves.
The waitresses were sitting at a table on their phones and rolling silverware.
The waitress who served us brought menus and we explained that we would like to just do tacos.
She brought us chips but claimed they had no salsa, so she said she had to go make some.
We ended up getting our tacos before we ever got the salsa.
One waitress brought one of the plates and one of the tacos tipped over and got food on my husband.
She didn’t care one bit.
There was no sense of hospitality for that nor any other time.
Once we received our plates, we weren’t asked how we were doing.
It got to a point that anytime we needed more chips, salsa etc we had to walk up to the staff (all were on their phones) and not once did they seem to care.
We came off as a MAJOR inconvenience to them.
Mind you, our bill ended up being over $75!!! We still managed to tip, even though it was NOT earned.
Years and years of Loyalty to this establishment, ends now. Side note….
I used their restroom before leaving and they had NO SOAP.
I witnessed at least 2 staff use the restroom(including the cook) great to know they aren’t washing their hands!