Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant
Food & drink
Vibe
Salad
By owner
Street View
Menu 1
Menu 2
Menu 3
I love El Pollo Loco so every time when I visit the West Coast I would binged.But this location is horrible. The chicken is so dry….I ordered a 16 pcs family meal for 5 people and the lady gave me 2 salsas! When I asked for napkins I got 4. The place is dirty…the floor hasn’t been swept nor the tables. The restroom has no soap.The garbage bin was overfilled. Management needs to step up at this location.On the other hand, the location in Arcadia is amazing!
Owner response
Thank you for taking the time to give us a review.We sincerely apologize about the issues you experienced, and we hope to make this right.Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Usually come here and use the drive thru.Service is good.Food is good.
Owner response
We're so happy to hear you had a good experience at El Pollo Loco, Brittany.We look forward to serving you again soon!
I went into this location indecisive of what to get.But the staff was patient and walked me through all their options.They were so kind and make my day! The food recommendation was amazing too! I’m definitely coming back here regularly!
Owner response
Thank you for your review, Julia.We will share this with the store team to let them know how they are doing.
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