El Pollo Loco

Name: El Pollo Loco
Address: 12821 Moreno Beach Dr, Moreno Valley, California, 92555, US
Telephone: (951) 242-3899
Price range: $
Rating: 3.70

Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant

A casual eatery within the Walmart Supercenter, El Pollo Loco offers a taste of Mexican cuisine at budget-friendly prices. Savor their flame-grilled chicken, perfect for a quick bite or a family meal. While reviews highlight the friendly staff and efficient drive-through service, there are occasional hiccups, such as limited salsa supplies and mixed experiences with customer care. With a solid 3.7-star rating, it's a satisfactory choice for a fulfilling meal on the go.

Contact Info

Location: 12821 Moreno Beach Dr, Moreno Valley, CA 92555
Located in: Walmart Supercenter
Phone: (951) 242-3899
Price range: $

Opening hours

Monday: 10 am-11 pm
Tuesday: 10 am-11 pm
Wednesday: 10 am-11 pm
Thursday: 10 am-11 pm
Friday: 10 am-11 pm
Saturday: 10 am-11 pm
Sunday: 10 am-11 pm

Other Business Hours

Access

Monday: 10 am-10:30 pm
Tuesday: 10 am-10:30 pm
Wednesday: 10 am-10:30 pm
Thursday: 10 am-10:30 pm
Friday: 10 am-10:30 pm
Saturday: 10 am-10:30 pm
Sunday: 10 am-10:30 pm

Delivery

Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-10 pm
Saturday: 10 am-10 pm
Sunday: 10 am-10 pm

Services

Food & drink

Vibe

Burrito

By owner

Street View

Add Your Review

Reviews

I'm Extremely picky and have a very specific diet.
This location Consistently exceeds my expectations and the staff is very Nice and most times already know my order.

Owner response

Thank you so much for this great 5 star review, Michael Guyette.
We really appreciate your business and helping to spread the word about El Pollo Loco!

I did the drive through and ordered my food was super fast.
I paid and right after my food came out.
Well I messed up and ordered it wrong.
So I went inside and told them I messed up and so I paid for the difference and the manager there went and remade my food.
Even though I messed it up she took it upon herself to help me out and make my food again the way it was supposed to be done if I had ordered right.
She didn’t have to do it but she did and that’s big in my book thank you.

Owner response

Thank you for taking the time to share this positive review, Casey! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in Moreno Valley.

You feel like this place's employees know nothing about service and customer care.
I ordered 8pc family meal and added another 8pc chicken.
I asked for extra house salsa.
The lady asked how many do you want I said 15 (little things) I thought for 7 people 2 each would be good.
She said she can only give me ten, she suggested to purchase extra salsa for $5.
I declined because it's ridiculous, I'm just asking for 5 extra little packets.
I asked her to ask a manager, she gave me 3 extra salsas lol.
It felt so silly to pay $40 and getting 3 extra salsas.
I would've left but she had already changed my card.
I took the meal home for my guests.
No napkins! You wonder why people are packed at In n out??? Because you get a good customer care and service .

Owner response

Thank you for taking the time to give us a review.
We sincerely apologize about the issues you experienced, and we hope to make this right.
Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.