El Pollo Loco

Name: El Pollo Loco
Address: 6411 Sepulveda Blvd #2g, Van Nuys, California, 91411, US
Telephone: (818) 785-8008
Price range: $
Rating: 3.80

Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant

Location: 6411 Sepulveda Blvd #2g, Van Nuys, CA 91411, United States
Located in: Floor 1 · Windsor Village
Phone: (818) 785-8008
Price: $

Opening hours

Sunday: 10 am-10 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-10 pm
Saturday: 10 am-10 pm

Access

Sunday: 10:30 am-10 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-10 pm
Saturday: 10 am-10 pm

Delivery

Sunday: 10 am-11 pm
Monday: 10 am-11 pm
Tuesday: 10 am-11 pm
Wednesday: 10 am-11 pm
Thursday: 10 am-11 pm
Friday: 10 am-11 pm
Saturday: 10 am-11 pm

Food & drink

Vibe

Guacamole

Burrito

Spice

By owner

Street View

Menus and Prices

Add Your Review

Reviews

Nothing against this particular location, just Pollo Loco as a whole! Used to go to Pollo Loco probably once a week on lunch break and there were particular items I would get, some of which were on their "Loco menu" which was a pretty good value.
Also, they used to have "COMBOS" which included a drink! Well NOW, they have eliminated combos and changed the name to meals which do NOT include a drink and they have eliminated the Loco Menu (or whatever it was called) and replaced a few of those items with items that are nearly double the price! Great job Pollo Loco, now your on my BAN list and I will not go back.
Hope others realize what they have done and not give them their business.

Owner response

Thank you for taking the time to leave us a review.
At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here.
Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.

11/18/23 8:00pm Just came here because I ordered 3 double chicken tostada and didn’t get the sauce, i work really close to the place so i bought the food for my break which was one hour later after i bought the food, when i received the order i asked for the dressing and the cashier jonathan said it was inside the bag, i just wanted the sauce when i came back for the sauce the supervisor told me it was 50 cents, but that comes with the food!, I didn’t have the receipt, i showed her the payment on my card which was an hour ago, she and all the team stared at me like if i was stealing, and the supervisor only asked stupid questions one of them was “and you just wanted to ask for the sauce later?” No, I just went work because i thought your cashier jonathan gave me the sauce I asked for.

Owner response

Thank you for taking the time to give us a review.
We sincerely apologize about the issues you experienced, and we hope to make this right.
Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.

This place looked nice and remodeled.
The place was crowded and a lot of people were waiting for their orders.
We ordered 8 piece of chicken to go, we were told if we order mix (which includes breast) it will take about 15 minutes.
So we ordered leg and thigh instead to save time.
It took more than 20 minutes to have our order.
Inquiring several time about our order did not make any difference.
After all that wait we came home for dinner, we realized that the meat was not cooked well.
It seems like they improved the look of the restaurant, but they compromised the quality of the service and food.