El Pollo Loco

Name: El Pollo Loco
Address: 14429 Roscoe Blvd, Panorama City, California, 91402, US
Telephone: (818) 895-1925
Price range: $
Rating: 3.50

Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant

El Pollo Loco in Panorama City serves up flavorful Mexican fare with a focus on grilled chicken. While the casual atmosphere attracts families, students, and tourists alike, it unfortunately struggles with cleanliness and consistency in service. Diners appreciate the quick bites and healthy options, but many have reported issues with order accuracy and the lack of attention from staff. Despite these challenges, the accessibility features and convenient drive-through options make it a practical choice for a quick meal when you're on the go. Just be prepared for a mixed experience!

Contact Info

Location: 14429 Roscoe Blvd, Panorama City, CA 91402
Phone: (818) 895-1925
Price range: $

Opening hours

Monday: 9:30 am-10:30 pm
Tuesday: 9:30 am-10:30 pm
Wednesday: 9:30 am-10:30 pm
Thursday: 9:30 am-10:30 pm
Friday: 9:30 am-10:30 pm
Saturday: 9:30 am-10:30 pm
Sunday: 10 am-10 pm

Other Business Hours

Access

Monday: 9:30 am-10:30 pm
Tuesday: 9:30 am-10:30 pm
Wednesday: 9:30 am-10:30 pm
Thursday: 9:30 am-10:30 pm
Friday: 9:30 am-10:30 pm
Saturday: 9:30 am-10:30 pm
Sunday: 10 am-10 pm

Delivery

Monday: 9:30 am-10 pm
Tuesday: 9:30 am-10 pm
Wednesday: 9:30 am-10 pm
Thursday: 9:30 am-10 pm
Friday: 9:30 am-10 pm
Saturday: 9:30 am-10 pm
Sunday: 9:30 am-10 pm

Services

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Kerbside pickup
No-contact delivery
Delivery
Drive-through
Takeaway
Dine-in

Lunch
Dinner
Solo dining

Comfort food
Healthy options
Late-night food
Quick bite
Small plates
Vegetarian options

Lunch
Dinner
Catering
Counter service
Dessert
Seating

Toilets
Wi-Fi
Free Wi-Fi

Casual
Trendy

Family friendly
Groups
Tourists
University students

Accepts reservations

Credit cards
Debit cards
NFC mobile payments
Credit cards

Good for kids
High chairs
Kids' menu

Free of charge street parking
Free parking lot
Plenty of parking

Dogs allowed outside

Food & drink

Vibe

By owner

Street View

Menus and Prices

Menu 1

Menu 2

Menu 3

Menu 4

Menu 5

Add Your Review

Reviews

Food is a hit or miss.
Most of the time they mess up on the order.
It smells really bad in the dinning area, like urine or dirty mops.
If you ask the team for condiments or to clean a table at times they will give you a hard time.
It's unfortunate that this is the nearest location since at other locations I can say it's completely different.
Kid friendly, but if you are like me it's really difficult to dine in as you do not want to eat at the dinning tables due to how dirty it is in there.
Most seats are ripped.

Owner response

Thank you for taking the time to give us a review.
We sincerely apologize about the issues you experienced, and we hope to make this right.
Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.

This shouldn't even be part of El pollo loco franchise, It's extremely filthy.
Tried ordering Tostada bowl.
They refused to make me one do to the tostada bowls being for online orders only.
Soda Machine is outdated or just been neglected.
Floors haven't been sweepted all week perhaps.
Way to disgusting.
Are there No Managers?

Owner response

Thanks for your review.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to https://www.elpolloloco.com/contact-us/ with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!

The worts and dirtiest place , bad attitude .
I ask to get my food for dine inn and they put it to go then l ask for more salsa and made me wait for long time , the restroom it’s so dirty it’s worst then a homeless please never going to came back it’s

Owner response