El Pollo Loco

Name: El Pollo Loco
Address: 9800 Laurel Canyon Blvd, Pacoima, California, 91331, US
Telephone: (818) 897-8968
Price range: $
Rating: 3.80

Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant

Location: 9800 Laurel Canyon Blvd, Pacoima, CA 91331, United States
Phone: (818) 897-8968
Price: $

Opening hours

Sunday: 10 am-10 pm
Monday: 10 am-10:30 pm
Tuesday: 10 am-10:30 pm
Wednesday: 10 am-10:30 pm
Thursday: 10 am-10:30 pm
Friday: 10 am-10:30 pm
Saturday: 10 am-10:30 pm

Access

Sunday: 10 am-10 pm
Monday: 10 am-10:30 pm
Tuesday: 10 am-10:30 pm
Wednesday: 10 am-8:30 pm
Thursday: 10 am-10:30 pm
Friday: 10 am-10:30 pm
Saturday: 10 am-10:30 pm

Delivery

Sunday: 9:30 am-10 pm
Monday: 9:30 am-10 pm
Tuesday: 9:30 am-10 pm
Wednesday: 9:30 am-10 pm
Thursday: 9:30 am-10 pm
Friday: 9:30 am-10 pm
Saturday: 9:30 am-10 pm

Food & drink

Vibe

Guacamole

Burrito

Chicken

Taco salad

By owner

Street View

Menus and Prices

Add Your Review

Reviews

This has been by far the worst experience..This pollo loco has the worst customer service at the drive-through the girl that took my order was so rude she acts like she is the owner and is giving you a free plate of food.
But hell no, I paid for my food and this is unacceptable.
Every time I go there she gives really bad service.
And the food they gave me was horrible..
I ordered a Chicken Quesadilla and they gave me a quesadilla with a bone and all skin like really….
??? This was for my 2 year old son… I will not even give that to my dog..
The pollo bowl had no chicken as well it was all beans and rice… This is ridiculous..
I will never go to this location ever…

Owner response

Thank you for taking the time to give us a review.
We sincerely apologize about the issues you experienced, and we hope to make this right.
Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.

I rate the Pacoima location 2 stars.
The location isn't the best.
The drive thru always seem to be crowded, unorganized and lengthy in time.
Overall El Pollo Loco has good options but the food here is truly hit or miss.
Most times its a miss.
Several occasions my guac is brown and taste old.
Then one lucky days, you can get a nice color, flavorful order of guac.
As for the chicken; there are days its dry.
Other days it is nice and juicy.
One awkward thing I won't forget; before I turned to pick up my food at the drive thru window, the rep had my food hanging outside.
All I seen was the arm and my bag dangling.
It made me laugh but that was inappropriate.
The pictures shown was a good day for the guac.
I also had the pollo bowl.

Owner response

Thank you for taking the time to leave us a review.
At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here.
Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.

This restaurant needs to be visited by the heath department in Los Angeles.
We arrived at 11:00 am.
The restaurant had two customers in line.
When we finally ordered our food, I noticed how gross and dirty the restaurant was an hour after opening.
It was filthy, and the soda machine was broken.
There was water in the lobby, just gross.
🤢🤮 My elderly Mom loves Pollo Loco, I did not say anything at first to not upset her.
I will never take her back.
I couldn't eat and much less finish my food.
Our meals went in the trash.
This place is not fit to be serving customers' food.
Management has dropped the ball and just does not care.
I will take my business elsewhere and so should other customers.
Either fix the problems or shut that location down.
The manager working yesterday at 11:00 a.m.
didn't seem to care. Pacoima location on Laurel Cyn. They need to see how bad the conditions are at this location.
Do better!

Parking