El Guanaco

Name: El Guanaco
Address: 50 Lamb St, South Hadley, Massachusetts, 01075, US
Telephone: (413) 536-5598
Rating: 4.20

Mexican restaurant, Latin American restaurant

Contact Info

Location: 50 Lamb St, South Hadley, MA 01075
Phone: (413) 536-5598

Opening hours

Monday: 11 am-8 pm
Tuesday: 11 am-8 pm
Wednesday: 11 am-8 pm
Thursday: 11 am-8 pm
Friday: 11 am-8 pm
Saturday: 11 am-8 pm
Sunday: Closed

Services

Outdoor seating
Delivery
Takeaway
Dine-in

Lunch
Dinner
Solo dining

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Coffee
Comfort food
Quick bite
Small plates

Breakfast
Brunch
Lunch
Dinner
Catering
Dessert
Seating

Toilets

Casual
Cosy

Groups
Tourists
University students

Accepts reservations

Credit cards
Debit cards
NFC mobile payments
Credit cards

Good for kids
High chairs
Kids' menu

Free of charge street parking
Free parking lot

Food & drink

Vibe

Street View

Menus and Prices

Menu 1

Menu 2

Menu 3

Menu 4

Add Your Review

Reviews

Disappointed! Looked forward to trying this restaurant, but upon entering was told needed to order first before seated .That was a non starter for my wife and I .
We like to sit enjoy a drink or two while checking out menu

The service was super friendly, but the tacos? The tacos could've been handed to me by a person who proceeded to insult me and call me awful things but I'd not have had the capacity to care.
The crispy edges of the pastor pork, with big juicy chunks of pineapple were unbelievably delicious. The el pastor tacos are a definitely 10/10.

While I'm usually understanding of mistakes, when I pointed out that they took my order wrong they insisted I was wrong and actually ordered something I know I wouldn't have (vegetarian girlfriend to feed). The girl who took my order initially seemed willing to own up to it and figure out the dollar difference of the two items to fix it and make the right one but then the man insisted that we would have to pay for both the mistake and correct item even though it was their error and they already took back the mess up. I don't know if he suspected me of being dishonest or was just plain stupid but I couldn't help but feel disgusted at the treatment where anywhere else would be willing to accept they made a mistake. The food they got right was good but on the principle of treating customers as if they're liars and trying to rip them off, I can't support this place.
It's a shame because you'd think a local place knows the value of treating customers right and with good faith. I see why others left the bad reviews they did.