Denny's

The restaurant was empty so we were told to pick wherever we wanted to sit.
The waitress was friendly & professional.
We placed our order & I asked for Jelly to go with mine.
The waitress advised me they were out of Jelly! How does a restaurant run out of a condiment? The manager said they had an over abundance of diners but the waitress stated they’ve been out of jelly for 2 days! I was disappointed but moved forward with ordering the “Moon over my hammy”.
When the food arrived the waitress asked if I wanted honey since there was no jelly, no thanks, not the same.
The sandwich was cut in half & when I got to the 2nd half I noticed there was no cheese.
I called the waitress over, showed her, then asked why/how could this has happened as there was cheese on the first half.
She apologized & said she had no idea but would show the cook.
She also mentioned that the manager was in his office ordering jelly (won’t help me now lol). I had to use the restroom & with only us (myself & my husband) I was shocked to see how filthy the restroom was.
When I came back to the table I started to look at the cleanliness of the rest of the restaurant.
It was pretty clean as long as you didn’t look up!! All I could think of was dust blowing on food! I asked my husband to take care of the bill & that I would be outside.
When he came out he told me she took my meal off the order. We were driving from out of town so when we arrived home my husband called corporate only to be told that because we weren’t points members she couldn’t help us & gave him a number for customer service who also wasn’t helpful! The only reason I rated a 3* is because the waitress was so sweet & kind.
If not for her, I’d have rated a 1*.

The dining experience was delightful.
We visited on a weekend and were pleased to find that it wasn't overly crowded.
Our server was exceptionally courteous, and the restaurant had a welcoming ambiance that would be perfect for a family outing.

Owner response

I’ve always liked Denny’s and get the Original Grand Slam each time I go there. I’ve always received good service at any Denny’s that I have been too, this one was no exception. The food was good and prepared perfectly it came out promptly and our coffee was refilled 2x without having to ask the waitress. Whenever I go to Denny’s I usually ask for extra crispy hash browns and they make them for me that way without issue. I’ve had other things at Denny’s and was never disappointed.

Owner response