Culver’s

I went and everyone there was wonderful except for 1 person.
The girl working the drive thru was extremely rude.
Apparently being new to the establishment as a first time customer is intolerable to her, so asking questions about a couple menu items prompted her to talk crap about me to get peers where I could hear her (but apparently everything gets her angryas I later learned as I watched her be rude to her coworkers as well as even her manager while he was kindly helping me). The burger I got had a bun that was hard as a rock - watch the video with sound on and you can see for yourself.
The curds were also old.
When I brought it back, they replaced it with a delicious burger and fresh cheese curds.
Again, I had the pleasure of dealing with 4 other people there that were wonderful and they fixed everything.
I removed a star because the first round of food was horrific and the one employee was tragic (she left her headset on, so I got to hear her making rude comments about me before I even pulled away from the order screen). But again - the other 4 were not only kind, but over the top kind and really made my day.
I almost got the impression that they know how she is and felt the need to compensate for her bad attitude.

Culver’s is always a great choice when you're in the mood for a good burger.
They’ve never disappointed! The burgers are always fresh, and the fries are hot and crispy.
I love their concrete mixers—personally, I always go for vanilla and add my favorite toppings.
They have many toppings to choose from, and you can get up to two..
It can get pretty busy during weekends or rush hours, but that doesn't really impact the wait time much.
They have a great system where they have you pull around to keep the line moving for new orders.
Definitely recommend!

We walked in to an empty store with all the employees standing behind the counter talking.
I went to the restroom.
It was filthy! Paper towels and toilet paper all over the dlkir and counter! After we got our food, my husband's shake was very light on the caramel, basically a vanilla shake, and two of the tables we were going to sit at were filthy!

Owner response