Mexican restaurant, Burrito restaurant, Caterer, Fast food restaurant, Gluten-free restaurant, Takeout restaurant, Restaurant, Taco restaurant
One of my favorite Mexican/American restaurants.Whenever there is one in the area, my dinner decision is made! This location is very nice and seems to be new.Staff were great and the food was delicious!
Owner response
We couldn't be happier that Costa Vida is your favorite! Our guests are our FAVORITE!!! Thanks for the shout out and great review! Come back to the coast soon!
I love Costa Vida but when I went there yesterday I ordered the burrito with shrimp…after the first bite I could tell it didn’t taste right, the beans seemed to be burnt.However as the night progressed I ended up having the worst case of food poisoning I’ve ever had.I will not be going back.
Owner response
Thank you so much for reaching out.We are taking this matter very seriously and have escalated our team to inspect this.We will be taking immediate action to get this resolved as well as take any other necessary steps to prevent it in the future.Please email us at feedback@costavida.com so we can make things right. Thank you!
I ordered take out a few days ago and my partner went to pick it up. Of the 4 items ordered my meal was missing, just not there.I called and after 20 minutes of busy signal I got someone who wasn’t there because his shift was over. He called the restaurant and found out they forgot that item which was a sweet pork burrito. According to another review I dodged a bullet but I would have liked to judge for myself. And I did leave a tip for all the good it did.Thanks for literally nothing.
Owner response
So sorry for the lack of customer service you received! This is not how we strive to serve our guests! We would love the opportunity to make this right! Please contact us at survey3.medallia.com/?contact-survey.Hope to hear from you soon!
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