Clara's Tidbits Restaurant Mandarin

Not a bad spot, and the food is decent - picture like a fu fu, organic, tree hugger Subway where you do it your way. I just happened to be in the area killing time so I just hung out in their patio and remote worked on their Wi-Fi.
great location in the center of Mandarin.
very nice outdoor patio to enjoy during the warmer months.

Owner response

One of our favorite lunch spots.
Best chicken and potato salad ..
truly fresh and so tasty.
Counter service and sometimes there is a line but it moves quickly and there is still so much hospitality! They are so patient as you ask questions and will totally customize if they can.
So much value too! Average seating space ..
we never have an issue getting a table and a nice covered patio as well.
Limeades with fresh limes or lemons for your brewed tea.
Oh and the red velvet or lemon cake… yum yum!

Owner response

Had an online order for $50 and told the lady upfront my name.
I waited about 5 mins I guess she got busy and never checked my order.
I could see what looked like my order on the counter just wasn’t bagged yet.
So i went over to the other lady working the front and told her my name, she got to bagging my order.
There was a ranch next to my order because I ordered a side of ranch.
She didn’t put the ranch in the bag.
She gave me my bag and I double checked everything to confirm there was no ranch, there wasn’t.
So I went back up and told her I think my ranch was forgotten.
(I can see the ranch which was meant for my bag on the counter where my food was) she replied she didn’t forget a ranch that I didn’t order any ranch.
I pointed out on my receipt where it says ranch.
She told me since there wasn’t a .48 since charge on my receipt that means I didn’t pay for the ranch and couldn’t have it.
I explained why was it an option on the website then.
She said I would still have to pay .48 and said I could go get in line.
The line had about 6 people waiting.
It’s 12:30 on a Saturday.
And she must’ve seen my face as I looked at the line and then offered to ring me up so I could pay my additional .48 for my side of ranch.
I told her no thanks and left. I have never had to pay for ranch at any other location.
I’m also not sure the point of arguing with a customer when they ordered a side of ranch and it’s listed on the receipt. The to go area isn’t being utilized and you have to wait to get your online order. I tried to call waited on hold for 8 minutes and was hung up on.

Owner response