Chipotle Mexican Grill

It's pretty hard to miss me with Chipotle.
I've been a fan from where I am from for years on end.
It only requires a customer who knows what they want, a prep person willing to listen and execute right in front you and a decent attitude.
Both my wife and I were unpleasantly disappointed by the food, the lack of instructions to be followed per the paying client, the slick upcharge as the higher dish in full on a half and half bowl, down to the inability to even provide salt or pepper to help stomach the taste of poorly marinated meats and vegetable toppings.
Luckily, I'm just visiting this location and don't live close, as I wouldn't even be a Chipotle fan had this been my experience.
The only pleasant part was the sound track playing which helped me to thumb text this inspired review.

Owner response

Poor experience in terms of customer service.
They did all of the following: 1) Left out the second bag of chips when we ordered two 2) Gave half of the quantity of meat, especially for the one that was a a double-order of meat 3) After noticing how subpar nature of the order, we drove back to the store in-person in hopes of their interest in fixing the problem only to receive a confused reaction from the manager/shift-lead person.
When mistakes happen, good customer service demands that you should try to fix the problem to redeem the mistake in any way you can within reason.
They weren't busy when we got there, so they definitely had time to handle the situation better than they did. I straightforwardly, but not rudely stated to the manager that as a customer that has worked in several customer service positions before and with me having management experience, I wanted to notify them of the poor experience from us as customers and not allow them to believe the myth of everything being good.
I have my doubts that this online review will fix anything, but if quality customer service is a high-priority value in this establishment then I'd recommend the whole staff learn from this experience.
Get your orders right the first time, and if a customer politely states their dissatisfaction then maybe try "Dang! I am sorry we let that one slip.
Let us remake that order for you right now and we will hook you up with a recovery meal for a next visit on us.
We got you!" Problem solved.
It ain't that hard, y'all.

Owner response

This is the most bland food I have ever tasted nothing has flavor & the amount of sour cream & salsa they add is insane it's like eating soggy rice.
They don't even put a decent amount of meat I got like 5 pieces of steak for a $14 bowl I will never go back here.
That's the price or less and/or for a real authentic Mexican plate with flavor at a Mexican restaurant or even a taco stand.

Owner response