Chipotle Mexican Grill

This was a great group of individuals working together as a team.
They are fast efficient and they kept the place clean and feeling very inviting on this very sunny but chilly day.
I’m glad I stopped in here had a seat read my magazine and ate some delicious food.
It was suggested to try the spicy not so spicy sweet chicken, andI’m glad I did keep up the good work team!

I am writing to express my deep disappointment with the experience my family and I had at your restaurant today. Upon arriving, we were informed that there was no chicken available, which was initially disappointing but understandable.
Consequently, my children opted for steak instead.
However, the steak we received was unexpectedly hot and spicy, making it unsuitable for my kids, who were unable to enjoy their meal. To add to our dissatisfaction, I observed one of your employees diligently cleaning the restaurant while simultaneously serving food.
It was concerning to witness food being prepared in an environment where cleaning chemicals were being used, especially considering that the store was still open for another two and a half hours. As a regular patron of this location, I have always appreciated the quality of service and food.
Also, there were no forks in the store.
However, today’s experience has left a bitter taste in my mouth.
After spending $125.00, I expected a much more satisfactory dining experience for my family. I am reaching out to you in the hope that you can address these issues promptly and ensure that such incidents do not recur in the future.
Your attention to this matter is greatly appreciated, and I look forward to hearing from you soon to discuss how these concerns can be resolved. Thank you for your time and attention.

Owner response

Don’t come here around 11:30 - 12 lunch rush wanting good food.
You can tell the rice is from the previous night because the cilantro is brown.
They NEVER make vinegarette salad dressing.
Always “out of it”.
The rice is often undercooked and hard.
It’s just bad and the people and managers could care less.
Chipotle is supposed to pride themselves on high standards.
Not this one.
Awful