Chipotle Mexican Grill

Terrible quality.
The chicken was burned.
Rice was hard.
The bowl was incredibly salty, not sure what ingredient was over seasoned.
This placed was PACKED, which makes me wonder if the quality was lower than usual or if the quality is always bad and their customer base hasn't been to other locations.
The young man working the register was very friendly and had great customer service! That was great to see!

I made a mobile order for pick up for 2 burritos and two bowls, on all my items they had guacamole they charge $2.50 for it and I received no guacamole at all, but that’s not the only thing they forgot.
One of my bowls were missing fajitas/lettuce and tomato sauce.
all my items barely had chicken.
Very disappointing, I’ve ordered so many other times but this is the worse experience I had from chipotle.
I forgot to mention I paid $52 on this order with half the items missing.
I hope this chipotle find’s better employees because this is ridiculous.

Owner response

This is the first review I have written. I ordered a steak burrito with guacamole and received a burrito with undercooked black beans, dry white rice, a disgusting amount of cilantro, no guacamole, and the steak seasoning did not taste like Chipotle’s usual recipe. It is so far off acceptable deviations from the standard to be unacceptable. Suffice it to say I will be going to elsewhere from now on. Be aware that those standards have slipped.

Owner response