Chipotle Mexican Grill

This is the stupidest place I've ever been in my life.
It cost me $30 for a burrito that doesn't even look like a burrito . The tortillas doesn't Wrap around the food enough.
It spills everywhere.
The tortillas are not big enough.
The foil is not big enough and it's ridiculous.
The food is terrible.
You have to wait for what you want and then you don't get what you want.
Furthermore, it's hot in there and it's stuffy and it's horrible and it's overpriced.
I feel the same way every single time I go to any Chipotle.
This is a terrible restaurant.

I’m not a person that likes to complain a lot but for the love of god don’t ever order online from this location ever.
I’ve had three things happen to me at this location but the last one really did it for me.
First of all if you like to eat rice you better ask for extra white rice they barely give you any.
My orders are not complicated it’s rice, beans, light sour cream, and cheese.
The first big one happened when I ordered my normal bowl with double chicken they gave me no beans at all and barely any chicken.
The second one I had a whole bowl missing that was for my girl she was not happy and it forced me to go back and complain and get a re order that I had to pay for.
The last straw happened today I asked for double chicken and barely got any chicken as I went inside to ask for more chicken I was met with was bad attitude from a woman who basically threw me the extra chicken that I had paid for and didn’t even say a word to me.
Talk about great customer service at this place when they mess up too I would just avoid this location if you can and go to another one.

Owner response

Went to stop by to get food and line was going out the door.
One person was serving the food and felt bad for the kid.
The manager thought it was more important to check the food temperature.
Keep in mind they had no food! They ran out of everything so I don’t know what she is checking.
She literally let the line grow and had everyone wait.
Like how would you not have adequate staff up front or help??? Definitely the manager needs a coaching and put back on the line and not a manager.

Owner response