Chipotle Mexican Grill

I visited this particular Chipotle restaurant and found the overall hygiene to be very poor.
The kitchen, dining, and food service areas were all unclean.
The tables were covered with food crumbs, the floors looked unattended, and the countertops were sticky and grubby.
It was apparent that cleanliness was not a top priority for the staff. I strongly advise against visiting this restaurant until they take necessary steps to address these cleanliness and service issues

Owner response

Food taste was okay. Service was quicker. I waited for 5-6 mins to get my turn, order and collect food on a Sunday afternoon. There might be more wait time on a working day during the peak hours. Limited space for parking. Small group of 2-3 can be conveniently seated. The place is suitable for eating alone.

Owner response

There’s obviously a reason this location is receiving low review scores.
We can start with the manager serving today who should be briefed in actual management skills.
I kept giving this location a chance for the convenience and ability to run here on my breaks to pick up a better alternative for my kiddos.
Every order has been less than satisfactory, from the food quality, and lack there of.
This location serves lower portions, and the bag of chips are barely filled.
I let it slide about a week ago because I’m TOO BUSY to complain.
But today, I showed the manager around 4:30pm my bag of chips was underwhelming, she’s combative instead of solution based, grabbed my bag of chips, opened it and told me the portion is correct.
The kids cups given are not as advertised online, and the food is always a miss.
Finally, I will not be back.
As a Supervisor for Corporate correspondence, I deal with complaints all day, and always make it right with my medallion passengers.
This location keeps dropping the ball, with no attempt to make it better.
I’m writing corporate as well, which is above you sweetie (since you said you’ll get to my complaint when you can, DO BETTER).
I also asked about the queso being served this way in cardboard trays doesn’t suffice, it should be in a container, SLOPPY SERVICE.

Owner response