Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 4554 Kingwood Dr, Kingwood Area, Texas, 77345, US
Telephone: (281) 973-4076
Price range: $
Rating: 4.00

Mexican restaurant, Caterer, Fast food restaurant

Location: 4554 Kingwood Dr, Kingwood Area, TX 77345, United States
Phone: (281) 973-4076
Price: $

Opening hours

Sunday: 10:45 am-10 pm
Monday: 10:45 am-10 pm
Tuesday: 10:45 am-10 pm
Wednesday: 10:45 am-10 pm
Thursday: 10:45 am-10 pm
Friday: 10:45 am-10 pm
Saturday: 10:45 am-10 pm

Food & drink

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By owner

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Reviews

I've been here a few times and always have a great experience.
The staff is friendly and helpful.
They had an issue with my order and were quick to resolve the issue with a smile.
They took down time to clean and weren't wasting time just standing around.

I celebrate it when stores open in Kingwood and typically try them all.
But I don't think I would return if my life depended on it.
Like most places these days the service is abysmal.
We ordered.
Everything was either wrong or missing.
Drove all the way back.
They remade it.
Again, wrong.
Remade again.
Paid full price.
If this is how you like to spend your money,, overpriced AND inconvenienced, then go for it! 2 meals 1 kids meal, $50.
Crap experience.
Come on Kingwood! Why don’t you care?? Kingwood cant even get Chipotle right!? :(

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

Most of the employees provided great service but I do have 1 complaint which is why I put 4 stars.
I have been to this location twice in the last 3 months.
The last time I was there, their tea dispenser nozzle was not able to be secured on well and it came off while I was getting a refill splashing tea all over me.
An employee helped get it back on, but again it won't really tighten.
Back to my trip today, I noticed it is still not working well and is leaking.
I bring it to the attention to the employee at the register whose response is, "you just need to tighten it".
Can't believe they can't afford to replace the tea dispenser and that the employee doesn't have a better response than do it yourself. Outside of that frustrating fact, food is good, atmosphere is good and service is good.
Hopefully they will get that replaced.

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

Reservations