Restaurant, American restaurant, Bar, Bar & grill, Family restaurant, Hamburger restaurant, Mexican restaurant, Tex-Mex restaurant
We stopped in, before our flight for a snack.The margarita was perfect!!!!! Chips & Salsa - great! And the service was fab - u - lous.Jhon G was making things happen - excellent friendly service!!!!
Owner response
Thank you for the awesome review, so glad you had a great time!
The experience at this Chili’s was certainly horrible, we wanted to get food from the To-Go counter and had to wait 20 mins just for someone to show up at the register, after that we had to wait another 25 Minutes just to get the food, our 3 food items cost over 45$ which even for airport pricing is crazy, would not recommend.
Owner response
Hi Hugo.We regret the long wait times you experienced.This does not reflect the high standards we set for ourselves.Your feedback is invaluable and will be used to improve.We sincerely apologize and hope to have the opportunity to serve you better in the future.
Shocking service and attitude. Forcing a ‘hospitality charge’ when the service is so bad is a real kick in the teeth. Forced to use your phone to order, but the staff then argue that you haven’t ordered food until you prove it to them on your browser. Oh, and waiting 30 minutes for 1 drink to be delivered to the table on a quiet morning is just unacceptable.Staff were surly and rude and looked overworked.Not sure how they have managed looking so overworked when the restaurant is only ⅓rd occupied.
Owner response
Hi Wayne, we're disappointed to hear about your visit.We always strive to provide an excellent experience for our Guests.We'd like to look into this further.Please reach out to us at https://www.chilis.com/frequently-asked-questions
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