Charleys Cheesesteaks and Wings

So i ordered online and i thought it was going to be really good.
I couldn’t be more wrong the food tasted like a cow just died just right on my plate then they have these little weird red jalapeños on my sandwich and fries which were terrible and this had nothing to do with uber eats because there is no reason for the meat to be smelling and tasting like that i’ve never ate here but this will definitely be my first last time coming here and it’s honestly crazy how you just spray cheese on all of the cheese and fries .
i tried my best eating it but it was too bad.
the fries were ok however super soggy soaked in cheese and barely any bacon bits and didn’t even give any napkins this is BEYOND wild.
never ordering here again and i even said no onions and guess what i find.
a whole field of em i’m so disappointed i’m never coming back i would love a refund for spending 18 dollars

Owner response

I visited around 12 PM on Monday , 11/20/23. Two employees were working, both wearing casual clothes and jeans.
No sign that they actually worked there besides a name tag.
Forgot the fries in my order. Fries were lukewarm.
Bun on cheese steak was soggy and soaked in sauce.
Could not pick up bun and steak.
Taste was okay. Unacceptable for the price of $15.
At that price point, your service needs to be professional and food is excellent.
I am sorry, but unless management drastically makes some firm changes or the owner has money to burn, I do not expect this location to last very long.

Owner response

some ones kid was messing with himself in a very 18+ way thankfully someone called the the cops showed up and told the kid to stop later while shopping for groceries one of the employees was screaming at a Walmart employee saying they should’ve left the kid alone the parent allowed this to happen and saw nothing wrong with it I don’t feel comfortable getting my food from a place that allows this to happen and i will definitely let my friends and family know