Carl’s Jr.

Was super excited to grab a late night meal after working a 12 hour shift.
Decided to stop by at Carl's Jr I ordered their new teriyaki burger looked very appealing and appetizing on the menu.
Waited over 25 minutes just to get two burgers the drive thru was not busy at all only one car ahead of me at the window one behind me.
The lady took my payment left and brought me the food didn't put any napkins no receipt no sauce just said "have a goodnight" and shuts the window and leaves she seemed like she didn’t wanna be there.
I get home just to eat a bun that is burnt to the crisp not even edible I was super bummed out about that.
My question is you're putting sauce on the burger and you know the bun is burnt to hell why not just make a new bun? Nope I guess laziness took its toll on that one, the fact I spent 10$ just to get an inedible burger is ridiculous do better!

Owner response

Big carl here is/was excellent! The lettuce and tomatoes were crisp.
The meat was juicy and flavorful.
The staff was friendly and attentive to say the least.
Vanessa and all the other staff members made my visit here a pleasant one...they payed extra attention to my order to make sure my fries were crispy after I mentioned my preference on no soggy fries.
The service time wasn't bad.
Will Definitely will be coming here again for my Big Carl!

Owner response

Just moved to the area and this was my first time at this location and I am disappointed.
Went through the drive thru and ordered two meals: the new teriyaki burger and a big angus big Carl, also ordered 2 cookies.
When we got home the big Carl had no toppings, just cheese meat and bun and the cookies were missing.
The order was pretty expensive, almost $36, and it took a long time.
We had to pull to the front and wait for our order to be brought to us.
The teriyaki burger was good tho.

Owner response