Blu Jam Cafe

Adding in QR codes on the tables for "Easy Ordering" does not offer the customer any additional benefits, it just degrades the level of service provided by this restaurant and does not offer the staff members any incentive to actually provide timely service to the customers. I should not have to be asked to pay and tip for my food before I even receive it, sitting at a sit down restaurant like Blu Jam.
I should not also have to literally wave down the manager to either offer me a refund or get me my initial coffee that i ordered, minutes after i already received my food and was 50% done with eating my meal.
I also asked multiple employees before to check on my coffee, in which they just reply "oh its on the way" without them actually checking.
This is exactly why I do not want to be tipping this business before I actually receive my food, as they obviously do not care about the level of service being provided. Do not come here, there is a variety of other restaurants in the woodland hills area that will provide you better service at the same fees i paid here.
I will not return here unless they eliminate the QR ordering system.

Owner response

Blu Jam Cafe is a good spot for breakfast or brunch.
The bright and welcoming atmosphere sets the tone for a delightful dining experience.
The menu is diverse, offering a variety of creative and delicious dishes that cater to different dietary preferences.
Whether you're a fan of classic breakfast favorites or looking to try something unique, Blu Jam Cafe has it all.
The staff is attentive and friendly, providing excellent service.
The food is always fresh and flavorful, and the portion sizes are generous.
Don't miss their famous Crunchy French Toast or the savory Benedicts.
Overall, Blu Jam Cafe is a must-visit destination for anyone craving a satisfying and memorable breakfast or brunch experience.

Owner response

I used to love Blu Jam.
Great food, excellent service every visit BUT I went in this morning and all of the servers have been let go.
The new process is you walk in, order and pay then choose a table.
They brought our food without utensils, there were 3 tables that hadn't been cleaned.
It was weird.
I asked if there was new ownership and was told no. Sad.
This place had all the things.
My $60 for two lattes, an orange juice, apple juice, omelet and chicken sandwich would be better spent elsewhere.
If you don't expect to be served at a restaurant, it will be great for you.
Leo & Lily's and Peddler's fork down the road have great service staff and awesome food.
Sadly, I'm not sure if I'll ever return to BJC.