Bless Your Heart Burgers - The Mill

Two adults and three kids all liked our food a lot.
My smash style Love Burger was spicy delicious.
The fry sauce is better than average.
I wish they served onion rings.
It is cooked in front of you and they have alcohol on offer. Demerit - when we're paying $20+ for each person to have a burger, share fries, and a shake, then can't you give me a squirt of ranch dressing without charging me $1.10? It feels like an unnecessary charge.
How about comp one and charge for the second little cup of ketchup mixed with mayonnaise and a little hot sauce.

I was very impressed with the burger from this place! Refreshing to have a clean restaurant, good service, delicious food, and a decent price! They offer clothing and alcohol as well. They have so many options and kid-friendly items.
My son is a chicken strips connoisseur.
He was raving about both their chicken strips and fries.
If they had a Battle Ground location, we'd be regulars, but for now we will have to have it when we're on that side of town. The service was really great.
They accidentally didn't add one of the burgers I ordered and the manager was very polite and professional about comping it for me and giving me a coupon for a free one next time.
Talk about valuing customers and wanting them to return!

I saw the reviews and decided this was a place to try.
I'm traveling and I love to try burgers all over the country.
This was a new burger place I had never seen.
It's a smash burger and there were a number of tasty options.
I ordered the LOVE burger which is spicey.
I took the upsell to a double patty and it was great but I could have been satisfied with a single.The burger was large and well built with lettuce onions, jalapeños cheese and an addition of bacon.
Good quality bacon used on the burgers.
I also had a strawberry shake that was tasty and above average.
My bill was around $24 which was a little more than I expected.
They also serve beer which I did not get, but many were enjoying on the large outside patio. The customer experience was so-so.
It was 1 hour before closing and there were 8 tables occupied.
I ordered and the staff seemed distracted by closing procedures.
As I waited for my order and watched the kitchen, the two staffers on the floor did not check the orders placed on the pickup counter.
I saw three orders stack up.
One staff came by and took an order to a table.
The other floor staff was looking at their phone and moving around the floor.
A delivery driver waiting in front, got the guy on the phone's attention and picked up his delivery bag.
One lonely burger was sitting on the counter.
The staff were not at the front where the kitchen dispensed the food for delivery to the number flagged tables.
I thought that might be my order as there were no other customers waiting.
As an experiment, I wanted to see how long the order would sit before a kitchen staff called to the floor staff or the floor staff checked the counter for outgoing food.
After 6 minutes (fearing I would have a cold burger) I walked to the kitchen window and asked if the burger was for #7.
The cook looked at the ticket and said "yeah, here ya go" . My point here is not to knock the establishment.
They seem to have a good formula, solid product, and well designed restaurants.
I just hope the owners see this review and understand the perspective of the average consumer.
These are likely the impressions that never get communicated to owners as customers don't want to spend the time to express their feelings in a format like this.
Great product is a baseline for performance in this business.
Great customer service is the the differentiating factor that creates loyal customers.
As a counterpoint to this experience; a few days prior I visited the burgerville down the street (from Bless Your Heart).
Upon entering, I was greeted with an authentic smile from a welcoming counter staff.
My product was fresh made and delivered to my table piping hot.
The said goodby (with a smile) when I left.
The team at this restaurant made me want to come back.
I don't think Burgerville is the best burger in the area but I like the customer experience and I will be back for the fresh strawberry shakes. Hey, Bless Your Heart Burgers.....
do you read your reviews?