Pizza restaurant
Food & drink
Vibe
Pizza
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Ordered a veggie pizza that was supposed to have no cheese, with mushrooms, onions, basil & arugula.The pizza showed up and it was a semi raw piece of dough with 4 splotches of red sauce not even covering the crust.No veggies.It was inedible.I called and spoke with the manager, Jackson and was told they were busy and he couldn’t get me another one as they were busy nor give me a refund.He was rude and dismissive.Not only was the quality of food horrible but the manager was also.Won’t be ordering from there again as they didn’t care about making this right.Being “busy” is no excuse for poor quality food or for being rude.As a manager it’s his job to make sure things are done right.
Owner response
Rose, I want to extend my sincerest apologies for the quality of your order.We genuinely appreciate you bringing this matter to our attention. We can understand your concern and frustration with the service and pizza quality received on this day. With that please contact us at guestservices@blazepizza.com to provide additional information and allow us to make this up to you directly. Once again, we apologize for the disappointment you experienced during your visit.We are committed to learning from this and improving to provide every guest with an exceptional dining experience. Thank you for bringing this to our attention.
I love coming here for lunch, always a good vibe, the two girls in bucket hats are so sweet, one made my pizza perfectly while the other cooked my pizza just the way i like it:))
Owner response
We're thrilled to hear you enjoy your lunch visits and the vibe our team brings, especially the two girls in bucket hats! Thank you for sharing your positive experience.
Ordered car side pick up, upon arrival there is no specific parking blaze has for pickup.Their app also has nothing to notify them that you are there, so you have to call them.The call goes straight to an automated menu and when you finally get the option to notify them for pickup it transfers your call.They never picked up in my instance though, even after multiple attempts, and it went straight to a voicemail message.By the time I rechecked the app, it said my order was picked up, which wasn't even possible when I didn't even see any employees walk outside with a pizza. Lancaster location has the same inconvenience of picking up using car side, but at the very least they call you/answer your calls.
Owner response
John, I want to extend my sincerest apologies for the experience you had during your visit. We value your feedback immensely, with that, please contact us at www.blazepizza.com/help to provide us with additional information and allow us to make this up to you directly. Once again, we apologize for the disappointment you experienced during your visit. We are committed to learning from this and improving to provide every guest with an exceptional dining experience. Thank you for bringing these issues to our attention.
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