Black Bear Diner Boise - Entertainment Ave

I was disappointed today as I have attended black bear diners before and they have been phenomenal.
However, today was different.
, The food was mediocre the fries were cold and over salted.
The chicken strips were just what you would receive at a fast food restaurant.
The server Josh during the time we were still in the middle of eating food, came over and handed me the bill.
No suggestion if we wanted dessert and therefore felt like we were being pushed out of the door.
I am hoping this was just an off day but will not be attending anytime soon.
😔

Owner response

Update: After my initial review, management contacted me and offered me a free meal.
I came back, and this time, everything was a five-star service.
Thank you! For going above and beyond. First time I went in and had to wait 1hr 30min or more to be seated and get food.
When the food arrived the pancake was burnt.
It wasn't that busy bit waiting times were long.
It seemed like they only had one waitress.

Owner response

First of all, hats off to management or whomever made the improvements to the handicap accessible parking area.
This will encourage us to visit more often.
Accessible parking in the valley is sparse, so this was refreshing and welcoming! Also, our waiter was amazing.
We did not catch his name but I think I heard someone call him Scooter.
He has tattoos covering his right arm.
We always have excellent service and food here, but the improved accessible parking and our waiter took it over the top today.
Thank you! visited 7-19-24 at 9 a.m.

Owner response