Fast food restaurant, American restaurant, Hamburger restaurant
Food & drink
Vibe
Comfort food
By owner
Street View
Menu 1
Horrible experience here.ZERO STARS !!! We were literally told we had to leave after my family had gotten our food and were seated in the dining room because the dining room closes at 8 PM. Mind you they had gotten their order and were seated before 8.We have a severely disabled son who is difficult to feed in the car.We asked for ketchup before leaving, they were OUT!! How is a fast food restaurant out of ketchup?? We didn’t have napkins or silverware to eat our food. The server was apathetic and rude at best.She did not communicate intelligibly, and put in zero effort to rectify any of the situation.My family is on a cross country trip and we went out of our way to this restaurant because my son wanted to try A&W.I had to find a grocery store to purchase ketchup, napkins and utensils.On top of paying over $70 to feed 5 people.The building interior looked clean enough but the exterior was not well taken care of.The food was ok, but cold by the time I got what we needed at a store to be able to eat.So dissatisfied and disappointed.
Owner response
We're very sorry about this experience, Susan! Please share more details at https://awrestaurants.com/contact so we can make sure this is addressed with the restaurant team.Thank you!
Picked this up on the way home. Food was good, but a bit messy when unwrapped. The drive though was incredibly slow. Bored as I was, I was watching their screens from my vehicle and trying to understand them, I think their goal is to serve a vehicle in under 3 minutes. Their success rate was not looking too good if I was reading them right. Typically love this chain, I will have to give them another chance, maybe they were just having a bad day.
Owner response
Thank you for your review, John! We appreciate you taking the time to share your thoughts with us and we will use this feedback to improve going forward.Thank you!
Went in to place order. Workers were friendly, have had better at other A & W's. Could use a little improvement.May have been better had we stayed in to dine instead of taking home.
Owner response
Thank you for your review, Tonya! We appreciate you taking the time to share your thoughts with us and we will use this feedback to improve going forward.Thank you!
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