Arby's

Savanah Mueller

Arby's at 2908 Wheeling Ave is my go-to for a quick lunch! 🌟 I recently indulged in their classic Roast Beef Sandwich, and it didn't disappoint - tender, juicy, and piled high! The casual atmosphere is perfect for a relaxed dining experience or even a quick stop at the drive-through.

The staff was friendly, and I appreciated the wheelchair accessibility, making it welcoming for everyone. Plus, their kids' menu is a hit with my little ones. If you're in Muncie and in need of a tasty fast food fix, don't overlook Arby's! 🍔

Ordered $50 worth of food on the app a little after midnight and set the time for Asap.
They close at 1am.
Once I paid, the pickup time set for the next day.
Tried to cancel the order but there was no option to.
I drive up there to let them know and they can’t access my order because “the system shuts off at midnight” as I was told.
The guy said there was nothing he could do.
So Im out $50 for the night and have to return in the morning for a refund.
The guy didn’t offer an apology for the inconvenience, wish me a good night, nothing.
Arby’s should make the app unavailable to take folks money if they cant place an order for the time the customer states.
Poor system and poor service.
I didn't eat any food although I paid $50 and still don’t have that money back, so one star on the food too.

Owner response

I have lost so much money from them forgetting to put something in my bag.
It has happened at least 5 times at this location in the past few months (and countless times throughout the years) that I finally figured I would write a review in order to warn people to check their bags.
Last night they charged me regular price on a 2 sandwiches deal because I "mixed and matched" but then gave me 2 of the same anyway, costing me 6 dollars more than I should have paid.
And no, I'm not going to go back to the restaurant to pick up my side item or switch out a sandwich, nor do I want to go back the next day to pick up that one thing.
It's frustrating that I need to open my actual sandwiches to check if they're right before I leave the drive thru.
Do better please.
AND BRING BACK THE HAM! You can't say "we have the meats" but not have ham.

Owner response

After ordering a good amount of food which we paid alot for, had to sit and listen to the assistant manager on a meeting, when I spoke to my party about the noise she turned up the volume, so when leaving I spoke to a man taking money out of the front cash register and said it was not a good atmosphere and unprofessional and as I was leaving I was told "you can go somehwhere else!" I've went to this location for years but won't be back!

Owner response