Alchemy Restaurant

Stopped here en route to Cincinnati.
Attractive place although the music was too loud.
The food was delicious but took FOREVER - 45 minutes before we got our dinner.
I imagine when the weather is good and the patio is open it would be fabulous.
I would go back.

What was good was good, but there wasn’t much of it.
Started out being served a G&T that was entirely flat.
I explained to staff that their soda was flat but I’d be happy to finish the drink as is, just that they should be aware the carbonation needed to be changed.
They took my drink and I waited almost 10 minutes to get another with carbonation.
Ordered the Yuca fries to start and they were the highlight.
Got picanha as my main and it arrived medium well instead of medium rare.
I was half way through it before anyone came to check on how the food was, I was offered another steak but at this point the table is halfway through their food and I don’t want to hold things up.
Management comped me a drink for the trouble but was mostly disinterested.
This was further underscored by us receiving the wrong bill when we went to leave.
I brought this to management’s attention and they sent us out the right one without making an appearance themselves to apologize for the numerous issues and encourage us to give them another chance, I won’t be back, there are so many better options in Norton Commons at more reasonable price points and I encourage you to explore them instead of Alchemy. In response to Nelson’s reply; I stand by what I wrote, you and your staff were inattentive and sloppy.
Your staff ignored my efforts to give them a heads up about the soda, took my drink when I asked them not to, you brought me a steak two temperatures over what I’d asked for and didn’t check in for nearly fifteen minutes after you’d dropped it (what am I supposed to do at this point? Send it back and wait for the right food, meanwhile the table has finished their meals?!) Finally, when I brought the issue with the bill specifically to your attention you disappeared into the back and made no effort to smooth things over.
When I approached you as I was leaving I didn’t shake your hand because I didn’t like or respect you at that point.
Despite that I was going to leave your name out of the review but since you went ahead and put yourself out here I’ll go ahead and say it again, Nelson you sux!

Owner response

As this was the first Venezuelan restaurant I’ve been to, I wasn’t sure what to expect.
What I experienced was great food, a fun atmosphere, and service that can’t be beat.
This restaurant is now on my favorites list.